The idea with “Managed Services” is that you pay a monthly fee. And the IT provider “manages everything”. And you are meant to get support when you need it.
The provider gets predictable recurring revenue.
Your business gets another monthly bill.
That might suit the IT company, but it rarely helps the SMB.
We charge a transparent hourly rate and many of our repeatable tasks are fixed price so you know what you are getting up front. You are not paying a monthly fee for “support” only to find out that half of what you needed done is not covered by “support” and is instead charged separately.
We fully support the IT requirements of your business. Your needs are treated with priority and we provide comprehensive services across IT, Application and Web. You lose nothing important when moving off managed services.
Move your business beyond just IT support and engage us to help you create and execute a business strategy tied to your digital needs. Engage in monthly or quarterly strategy sessions, bring us into your leadership meetings and lets get your business operating smooth.
Sound IT Security advice and software. We will help your business tailor it’s security needs to your specific requirements and not overdo the Security. The end result is you have a tailored security approach that is cost effective and robust for your business.
In order to support your business we have to purchase access to some specialised software and we pass that cost onto your business. The cost is $25 per month per computer. This software allows us to perform remote support (access your computers without being on site), manage and implement software updates (important for security), and monitor important servers (such as backup servers).
Numerous jobs in IT are repeatable work. As such we do not charge an hourly rate for them and instead charge a fixed price per job. We can advise you up front what work you need done is fixed price and what those costs are.
This way your business has predictable costs without having to spend thousands every month locked in a contract.
If you don’t like how we support your business, fire us. It’s that simple, we will hand over all the support details to your new support partner and you can finish working with us. There are no minimum terms, and the only exit cost you have is the time it takes us to conduct a handover with your new provider.
We believe the quality of our work keeps customers around, not because they have a locked in legal contract.
For work where we cannot give you a fixed price. Costs are Time and Material charged out at our hourly rate with a minimum 1 hour service charge plus materials (such as hardware). Where we are required to travel to support your business costs are charged at 95 cents per KM for driving or where a flight or overnight is required, all flights, accomodation, taxi/uber and a per-diem of $130pd will be charged.
Typically our customers bring us into their lead team meetings to talk about their current IT status and future requirements, provide advice and support them in decision making.
Many businesses engage IT blindly and it results in unnecessary costs, budget blow outs and failed IT projects. We help our clients build out effective IT strategies that are aligned to the business and help start, run and close projects effectively.