Based in Perth, Strategic consulting, AI, systems modernisation, automation & secure cloud—done right the first time
Contact For IT Consulting
+61 0458 869 236

Cut the Busywork.
Focus on What Matters.

Automate repetitive tasks

The results we deliver? Your staff save time, mistakes disappear, and you run a smoother, more profitable business.

We fix, too much of your team’s day being wasted on emails, spreadsheets, and chasing updates. Information getting entered twice, things slipping through the cracks, and decisions getting delayed. 

Every Business Runs on Patterns

Every business follows patterns — how work gets done, how decisions are made, and how information flows.

We call these the Patterns of Business. When those patterns are clear and supported by the right technology and security, your business runs smoother, faster, and safer. When they’re not, wasted time and mistakes creep in

See the Pattern

The first step is mapping how work really happens in your business. We work with you to define and map the patterns — who does what, when, and how information moves. This makes the hidden busywork and the bottlenecks visible.

Support the Pattern

Next, we align the right tools — Microsoft 365, automation platforms, and AI — to support the way your business operates. No more double entry, no more disconnected systems.

Protect the Pattern

Finally, we lock it down. From secure logins to data protection, we make sure the patterns your business relies on are safe, resilient, and scalable.

People Run Systems. Systems Run Businesses.

Every business has systems, we call these Patterns of Business — the way you take orders, deliver work, invoice clients, and support customers. But most of the time, those systems live in people’s heads or in messy spreadsheets.


When we map your processes, we make those systems visible. You can see how the business really runs — where the wasted time is, where things fall through the cracks, and where better tools can make life easier.

01. Pick one outcome & draw the start/finish line

Goal: Stop boiling the ocean—map one pattern at a time.
Do: Choose a single outcome (e.g., “from new enquiry to paid invoice”). Write the Start and Finish plainly.
Deliverable: A one-line scope: “From web enquiry received → invoice paid.”
Why it matters: Everyone now knows which pattern you’re fixing.

02. Walk the path with the doers

Goal: See how work really happens, not how it’s “supposed” to.
Do: Sit with the people who do the work. On sticky notes (or a whiteboard), capture each step, tool, and hand-off—one note per step.
Prompts:

  • Who does this step? What tool is used?

  • What info is needed/created? Where does it go next?
    Deliverable: A simple left-to-right flow with lanes for People / Tools / Info.
    Why it matters: This exposes your Pattern of Business in the wild.

03. Mark the friction

Goal: Find wasted time, re-typing, and delays.
Do: Circle pain points in red: ⏳ delays, 🔁 double entry, ❓ missing info, ✅ unnecessary approvals. Add rough times (e.g., “waits 2 days”).
Quick metrics:

  • Handoffs (count them)

  • Re-entry points (count them)

  • Wait time (biggest lag)
    Deliverable: A short “Top 5 Frictions” list.
    Why it matters: You can’t improve what you haven’t made visible.

04. Simplify, assign, and plan improvements

Goal: Design the new pattern—simpler, clearer, safer.
Do:

  • Remove any step that doesn’t add value.

  • Standardise the info once (kill double entry).

  • Assign ownership to a role (not a person).

  • Decide controls (what must be checked, by whom).

  • Flag quick wins for tech: auto-emails, auto-approvals, single source of truth, AI summaries.
    Deliverables:

  • One-page “New Way” map (v1.0)

  • Owners & SLAs per step (who, how fast)

  • A 90-day improvement list split into: Quick Wins / Next / Later
    Why it matters: This is the bridge to Support the Pattern (technology) and Protect the Pattern (security).